Frequently asked questions
How do I place an order?
Select the items you wish to purchase, add them to your cart, and proceed to checkout. You will be prompted to enter your shipping and payment information before confirming your order.
What payment methods are accepted?
We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal.
How can I use my voucher code?
To apply your voucher code, click the Checkout button and go to your shopping cart. Under the order summary on the right, click "Discount Code" then type your voucher code into the box and click 'Apply'.
Why isn’t my voucher working?
Online shop voucher codes can only be used on full priced products. Also, vouchers are not valid in combination with any other promotion. Voucher codes are valid for single use only. If you continue to have issues, please contact us on enquiries@pallapsport.com.au.
Where is my order shipped from?
All orders are shipped directly from our warehouse in Melbourne.
Do you ship internationally?
We currently ship to Australia and New Zealand. Please note that all orders being sent to the New Zealand are shipped GST-free, however, local customs and duties are the responsibility of the purchaser.
What are your shipping costs?
Shipping costs and delivery times vary based on the destination and shipping method. Please add your items to cart and enter your address details for the most accurate shipping cost. Orders over $150 are sent freight free, standard shipping.
How long does delivery take?
Shipping time frames are a guide only. Please note that orders are processed and shipped on business days only. Orders placed on weekends, public holidays and during peak periods may experience delays. Please allow 5 - 7 business days for standard shipping. Remote locations may take a little longer.
How can I track my order?
Once your order has been fulfilled and shipped, you will receive a confirmation email with a tracking number. You can use this number to see the latest updates on your shipment.
Can I change my delivery address or change/cancel my order if it hasn't been shipped yet?
Once your order has been placed, it immediately starts going through our ordering process. Therefore, we unfortunately cannot cancel or change your order even if it has not been shipped yet.
My order was cancelled. What happens now?
If your order (or part of your order) is cancelled, the relevant amount of money will be released or refunded to your bank account. This will be completed within 14 days, but please be aware that your bank may take a few extra days to process the payment.
What is your return policy?
You can return any unused and unopened items within 14 days of purchase for a full refund or store credit. Please ensure that the items are in their original condition and packaging. Please contact us to initiate your return enquiries@pallapsport.com.au
What is your refund policy?
Please refer to our refund policy page for detailed information
How can I contact customer support?
Our customer support team is available Monday to Friday, during business hours. You can reach us via our support email enquiries@pallapsport.com.au
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly.